Terms & Condition
TERMS OF TRANSACTION:
- Please kindly CHAT SELLER before making a purchasing.
- Check in advance for product availability.
- For rings, please MAKE SURE THE SIZE is correct. (We do not serve complaints due to incorrect ring size selection).
- Every purchase will include FREE JUENE JEWELRY’S EXCLUSIVE BOX, CERTIFICATE & INVOICE.
- Our shop is open every Monday - Friday at 07.00 - 14.00 WIB. Orders that made after 14.00 WIB will be processed on the following day.
- For Friday, orders that made after 14.00 WIB or orders on Saturday and Sunday, will be processed on Monday because we close on Saturdays and Sunday.
- Complaints on product are only received a maximum of 3 days after the goods are received by customer and must be included with the video of the complaining item without being interrupted or edited
- Damage caused by mistake of the buyer and mistake by the courier delivery is beyond our responsibility.
- We only ship product that has passed our Quality Control section.
THINGS NEED TO BE ATTENTION (MUST BE CORRECT):
- Shipping Address.
- Courier Option.
- Ring Size.
- Ordered Product (The desired design).
*SELLER CAN NOT CHANGE OR CANCEL ORDERS THAT ALREADY MADE.
- All Juene Jewelry products can be resold (buyback) to Juene Jewelry, or to other offline jewelry stores that accept buybacks.
- Buyback transactions to Juene Jewelry will be deducted by 20% of the invoice price excluding 2% tax.