Gift Box

TERMS OF TRANSACTION:

1. Please kindly CHAT SELLER before making a purchasing.
2. Check in advance for product availability.
3. For rings, please MAKE SURE THE SIZE is correct. (We do not serve complaints due to incorrect ring size selection).
4. Every purchase will include FREE JUENE JEWELRY’S EXCLUSIVE BOX, CERTIFICATE & INVOICE.
5. Our shop is open every Monday - Friday at 07.00 - 14.00 WIB. Orders that made after 14.00 WIB will be processed on the following day.
6. For Friday, orders that made after 14.00 WIB or orders on Saturday and Sunday, will be processed on Monday because we close on Saturdays and Sunday.
7. Complaints on product are only received a maximum of 3 days after the goods are received by customer and must be included with the video of the complaining item without being interrupted or edited
8. Damage caused by mistake of the buyer and mistake by the courier delivery is beyond our responsibility.

• We only ship product that has passed our Quality Control section. 

THINGS NEED TO BE ATTENTION (MUST BE CORRECT):

1. Shipping Address.
2. Courier Option.
3. Ring Size.
4. Ordered Product (The desired design).

*SELLER CAN NOT CHANGE OR CANCEL ORDERS THAT ALREADY MADE. 

BUYBACK POLICY:

1. All Juene Jewelry products can be resold (buyback) to Juene Jewelry, or to other offline jewelry stores that accept buybacks.
2. Buyback transactions to Juene Jewelry will be deducted by 20% of the invoice price excluding 2% tax.